[Fixes]
For the first server transfer period after the regular maintenance on Oct. 14 (Wed), server transfers for the Europe and Asia regions will begin at 03:30 PDT, 12:30 CEST and end at the same time as previously scheduled. (Updated: 10/14, 03:30(PDT))
The server transfer availability times have been updated for each region. [Updated 10/14, 2:30 PDT]
Your Saga Takes Flight
Hello, Daevas! This is AION 2.
We've put together a detailed Q&A to answer your questions about the Server Transfer
scheduled to begin after the regular maintenance on Tuesday, October 13 (PDT) / Wednesday, October 14, 2026 (CEST).
■ Server Transfer Period and Application Times by Region
Early Access Server Transfer Period: After the regular maintenance on Tuesday, October 13 (PDT) / Wednesday, October 14, 2026 (CEST), to before the regular maintenance on Tuesday, October 20 (PDT) / Wednesday, October 21, 2026 (CEST)
Launch Server Transfer Period: After the regular maintenance on Tuesday, October 20 (PDT) /Wednesday, October 21, 2026 (CEST), to before the regular maintenance on Tuesday, October 27 (PDT) /Wednesday, October 28, 2026 (CET)
Server Transfer Availability: Server Transfers are available during the following times, depending on your region.
During the server transfer period, the number of transfers into and out of each server will be updated every hour on the hour.
[Server Transfer Schedule by Region]
North America East Region: Daily during the Server Transfer period, from 09:00 to 13:00, 15:00 to 19:00 PDT / 18:00 to 22:00, the next day 00:00 to 04:00 CEST/CET
North America West Region: Daily during the Server Transfer period, from 09:00 to 13:00, 15:00 to 19:00 PDT / 18:00 to 22:00, the next day 00:00 to 04:00 CEST/CET
Europe Region: Daily during the Server Transfer period, from 03:00 to 07:00, 09:00 to 13:00 PDT / 12:00 to 16:00, 18:00 to 22:00 CEST/CET
South America Region: Daily during the Server Transfer period, from 09:00 to 13:00, 15:00 to 19:00 PDT / 18:00 to 22:00, the next day 00:00 to 04:00 CEST
Asia Region: Daily during the Server Transfer period, from 20:00 to the next day 00:00, 02:00 to 06:00 PDT / 05:00 to 09:00, 11:00 to 15:00 CEST/CET
※ For the first server transfer period after the regular maintenance on Oct. 14 (Wed), server transfers for the Europe and Asia regions will begin at 04:00 PDT, 13:00 CEST and end at the same time as previously scheduled.
※ Transfer will not be possible if the departure server has reached its transfer capacity limit or if the destination server has reached its transfer capacity limit.
※ If you select a server that cannot be transferred to in the server transfer request UI, a notification message will appear.
※ For details about Server Transfer products, please refer to the following notice: [Server Transfer Product Information]
■ Server Transfer Q&A
Q. I meet all the requirements for Server Transfer, but when I select [Shop] → [Server Transfer], it says that Server Transfer is unavailable.
A. Server Transfer is unavailable if it is outside the designated application hours or if applications for transfers from your current server have closed.
Q. I expanded my character slots on my current server. Will the expanded slots carry over when I transfer servers?
A. Expanded character slots will remain on your current server. When you transfer, you will use the number of character slots available on the destination server.
Q. Can I transfer to a server where I already have a character?
A. Yes. However, the destination server must have enough available character slots for the number of characters you are transferring. If the number of characters you wish to transfer exceeds the number of available slots on the destination server, you can pay an additional fee to expand your character slots when applying for the Server Transfer. If you select more characters than the maximum number of slots that can be expanded, you will not be able to proceed with the Server Transfer.
Q. If I already have a character on the destination server, can I still transfer there even if the server's transfer-in/transfer-out limits have been reached?
A. The transfer-in and transfer-out limits apply regardless of whether you already have a character on the destination server. Server Transfer will be unavailable if transfers out of your current server or transfers into your destination server have reached their respective limits.
Q. What happens to the name of a character transferred to another server?
- Regardless of whether the character name is already taken on the destination server, your character name will be changed to "@TemporaryName." You can set a new character name when you first log in to the character after the server transfer is complete. If the same character name already exists on the destination server, you will not be able to use your previous character name.
Q. What happens to my Friends and Blocked lists?
A. Your Friends and Blocked lists will be retained after the Server Transfer. Your character name will also be updated to your newly set name in your friends' lists.
Q. Will the items stored in my Character Storage be transferred as well?
A. Your Character Storage and all items stored in it will be transferred along with your character. Any additional Character Storage slots you have purchased will also carry over.
Q. Will the items stored in my Server Storage be transferred as well?
A. Items stored in the Server Storage will not be transferred. If you wish to transfer any of these items, please move them to the transferring character's inventory or Character Storage before the Server Transfer. The number of expanded Server Storage slots applied to the destination server will be based on whichever is higher between your current server and destination server.
Q. Will all the Kina my character has be transferred as well?
A. All Kina stored in the transferring character's inventory and Character Storage will be transferred along with the character.
Q. What happens to my Quna and Mileage?
A. All Quna and Mileage you have on your current server will be transferred in full and added to the amounts you already have on the destination server.
Q. Will the Skins saved in Customization be reset?
A. All Skins saved in My Appearances and your Download Library will be transferred along with your character.
Q. What happens to the styles I have registered in the Style Shop?
A. Styles registered in the Style Shop will remain available for download, application, and settlement after the Server Transfer. However, the creator's name and server name will not be updated and will continue to display the character name and server name used when the style was created.
Q. Can I continue using the Membership I purchased after the Server Transfer?
A. Your Membership will be transferred to the destination server and combined with any existing Membership there. It will be removed from your current server after the transfer.
Q. What happens to my purchased Daeva Pass?
A. Your current Daeva Pass and its progress will be transferred as is.
Q. If I purchase an item from the Shop before transferring servers, what happens to the purchase limit?
A. Purchase counts for character-based limited-purchase items, with some exceptions, will carry over with your character. During the Server Transfer period, Soul Crystals and Instant Clear Tickets (Server), which are normally available from [Wind Breeze Merchants - Special], will not be sold. Instead, the same quantities can be obtained through Substance Morph. Odyle Energy, which is normally subject to a server-wide purchase limit, will be changed to a character-based purchase limit during the Server Transfer period.
Q. If I purchase an item from a Coin Shop before transferring servers, what happens to the purchase limit?
A. For items with a character-based purchase limit, your accumulated purchase count will carry over as is. For items with a server-based purchase limit, the higher of your accumulated purchase counts on the current and destination servers will apply. For example, if an item has a purchase limit of 5 and your purchase count is 2/5 on your current server and 4/5 on the destination server, your purchase count after the Server Transfer will be 4/5. Therefore, transferring servers will not increase the number of purchases available to you.
Q. What happens to the Titles I have after the Server Transfer?
A. Character-based Titles will carry over as is, while server-based Titles will be combined with the Titles you already have on the destination server. All Titles from your current server will be removed.
Q. What happens to my completed Achievements?
A. Character-based Achievements will carry over as is, while server-based Achievements will be updated based on whichever has higher progress between your current server and destination server.
Q. What happens to the Skins I own in my Closet?
A. All Skins you own will be transferred and added to the Skins you already have on the destination server. All Skins on your current server will be removed.
Q. What happens to my Pet and Genus Insight?
A. All Pets and Genus Crystals you own will be transferred and combined with those on the destination server, and all Pets and Genus Crystals on your current server will be removed. For Genus Insight, you can choose to apply the progress from either your current server or the destination server. If you already have a character on the destination server, you can choose which Genus Insight progress to apply to your character after the Server Transfer. Regardless of your choice, the Genus Insight progress on your current server will be reset.
Q. Will Special Pets and Skins also be transferred?
A. In general, all Special Pets and Skins purchased from the Shop will transfer. However, if you already own the same Special Pet on the destination server, you will keep the Pet only on the destination server and receive a Pet Reward Ticket. If you own duplicates of a non-customizable decorative Skin, you will receive a Skin (Single) Reward Ticket that can be used in the Shop. If you already own the same Pet or non-customizable Skin purchased from the Pass Shop on the destination server, you will receive a refund in Pass Coins.
※ If you have a Pet Reward Ticket, you can request a refund through Customer Support for Pets purchased on your origin server. The ticket is valid until the regular maintenance on Tuesday, November 24 (PST) / Wednesday, November 25 (CEST). Refunds will not be available after the ticket expires.
※ You can use the Skin (Single) Reward Ticket to purchase the "300 Quna" item from the Shop. The ticket is valid until the regular maintenance on Tuesday, November 24 (PST) / Wednesday, November 25 (CEST), and cannot be used after it expires.
Q. If I transfer only some of my characters, can the characters remaining on my current server still use the same Pets and Skins?
A. Pets and Skins will be transferred along with your characters and added to those on the destination server. As a result, all Pets and Skins on your current server will be removed and can no longer be equipped by the characters remaining there.
Q. What happens to the Wings I have collected?
A. Your collected Wings will be transferred along with your character.
Q. What happens to the items in the Pantheon?
A. Your Pantheon data will be transferred along with your character.
Q. What happens to the Arcana I own?
A. Your Arcana will be transferred along with your character.
Q. Will my Monolith and collected Empyrean Trace be transferred?
A. Your Monolith and collected Empyrean Traces will be transferred as is. You will also be able to continue using Sync Empyrean Traces after the Server Transfer.
Q. What happens to the Season Rank Points I've accumulated so far?
A. Your Season Rank Points for Transcendence, Nightmare, Ascension Trial, Abyss, and Arena will be transferred to the destination server along with your character and removed from your current server.
Q. What happens to the Season Missions I've completed?
A. Your completed Season Missions and reward claim history will be transferred along with your character.
Q. What happens to my ongoing Supply Requests?
A. Your Supply Request completion and reward claim history, as well as any ongoing requests, will be transferred along with your character.
Q. Will my remaining Cube Reward claim counts for content such as Expeditions and Transcendence be reset?
A. All dungeon reward information, including remaining Cube Reward claim counts and the number of attempts remaining until guaranteed rewards, will be transferred along with your character.
Q. Can I use my remaining Abyss Usage Time after the Server Transfer?
A. All character-specific content usage information, including Abyss time, Spacetime Rift time, and Abyss Corridor usage, will be transferred along with your character. This includes information related to the number of rewards available for each content.
※ If the Abyss Corridor has not been captured on the destination server, you will not be able to access it.
Q. What happens to server-wide content and progression?
A. Server-wide reward progress for content such as Daily Dungeons, Shugo Festival, and Dimensional Invasion will be transferred to the destination server along with the Server Transfer. The reward progress on your current server will also remain unchanged.
Thank you.